Right of Cancellation

Right of cancellation and cancellation policy:

If the customer is a consumer within the meaning of § 13 BGB, they are entitled to the following right of cancellation in the event of a contract being concluded:

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of cancellation, you must contact us,

StaRT Stadtmarketing und Tourismus Reutlingen GmbH, Albtorplatz 3, 72764 Reutlingen, phone: 07121/93935300, fax: 07121/93935310, e-mail: info@start-reutlingen.de with your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax, or e-mail).

You may use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation:

If you withdraw from this contract, we will reimburse you all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the expiry of fourteen days.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the condition, properties and functionality of the goods.