Data protection

1. Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. Detailed information on the topic of data protection can be found in our privacy policy listed below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find their contact details in the section "Notice regarding the responsible party" in this privacy policy.

How do we collect your data?

Your data is collected, on the one hand, by you providing it to us. This can include, for example, data that you enter into a contact form.

Other data are automatically collected by our IT systems when you visit the website or after your consent. These are primarily technical data (e.g., internet browser, operating system, or time of the page visit). The collection of this data takes place automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure the error-free delivery of the website. Other data may be used to analyze your user behavior. If contracts can be concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders, or other service requests.

What rights do you have regarding your data?

You have the right at any time to receive free information about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to the processing of data, you can revoke this consent at any time for the future. Additionally, you have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time regarding this matter as well as any other questions about data protection.

Analysis tools and third-party tools

When visiting this website, your browsing behavior may be statistically analyzed. This is done primarily using so-called analysis programs.

Detailed information about these analysis programs can be found in the following privacy policy.

2. Hosting

We host the content of our website with the following provider:

All-Inkl

The provider is ALL-INKL.COM – Neue Medien Münnich, owner René Münnich, Hauptstraße 68, 02742 Friedersdorf (hereinafter All-Inkl). For details, please refer to the privacy policy of All-Inkl:https://all-inkl.com/datenschutzinformationen/.

The use of All-Inkl is based on Art. 6 Para. 1 lit. f GDPR. We have a legitimate interest in the most reliable presentation of our website. If the corresponding consent has been obtained, processing is carried out exclusively on the basis of Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG, as far as the consent includes the storage of cookies or access to information on the user's device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Order Processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that it processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

3. General Information and Mandatory Notices

Data protection

The operators of this website take the protection of your personal data very seriously. We handle your personal data confidentially and in accordance with legal data protection regulations as well as this privacy policy.

When you use this website, various personal data are collected. Personal data are data by which you can be personally identified. This privacy policy explains which data we collect and what we use them for. It also explains how and for what purpose this is done.

We point out that data transmission over the internet (e.g., when communicating via email) may have security vulnerabilities. Complete protection of the data from access by third parties is not possible.

Note regarding the responsible entity

The entity responsible for data processing on this website is:

StaRT City Marketing and Tourism Reutlingen GmbH
Albtorplatz 3
72764 Reutlingen

Phone: 07121 / 93 93 53 00
Email: info@start-reutlingen.de

The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data (e.g., names, email addresses, or similar).

Storage Duration

As long as no more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for data processing ceases to exist. If you assert a legitimate request for deletion or revoke consent to data processing, your data will be deleted, provided that we have no other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, deletion will take place after these reasons no longer apply.

General Information on the Legal Bases for Data Processing on This Website

If you have consented to data processing, we process your personal data based on Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, if special categories of data pursuant to Art. 9 para. 1 GDPR are processed. In the case of an explicit consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or to the access to information on your terminal device (e.g., via device fingerprinting), data processing is additionally carried out on the basis of § 25 para. 1 TDDDG. Consent can be revoked at any time. If your data are necessary for the performance of a contract or to carry out pre-contractual measures, we process your data based on Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if these are necessary to fulfill a legal obligation based on Art. 6 para. 1 lit. c GDPR. Data processing may also be based on our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. The relevant legal bases applicable in each individual case are detailed in the following paragraphs of this privacy policy.

Data Protection Officer

We have appointed a data protection officer.

Wilfried Lever
In the Ländle 21
72770 Reutlingen

Phone: 07072/ 92 15 04
Email: datenschutz@im-laendle.net

Recipients of personal data

As part of our business activities, we work with various external parties. In some cases, this involves the transfer of personal data to these external parties. We only transfer personal data to external parties if it is necessary for contract fulfillment, if we are legally obligated to do so (e.g., transfer of data to tax authorities), if we have a legitimate interest in the transfer pursuant to Art. 6 para. 1 lit. f GDPR, or if another legal basis permits the data transfer. When using processors, we only transfer personal data of our customers on the basis of a valid contract for order processing. In the case of joint processing, a contract for joint processing is concluded.

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You can revoke consent that has already been given at any time. The lawfulness of the data processing carried out up to the point of revocation remains unaffected by the revocation.

Right to object to data collection in specific cases and to direct marketing (Art. 21 GDPR)

If the data processing is based on Art. 6 para. 1 lit. e or f GDPR, you have the right at any time to object to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this Privacy Policy. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the assertion, exercise, or defense of legal claims (objection according to Art. 21 para. 1 GDPR).

If your personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for such advertising; this also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will no longer be used for direct marketing purposes thereafter (objection under Art. 21 para. 2 GDPR).

Right to file a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, particularly in the member state of their habitual residence, their place of work, or the place of the alleged infringement. The right to complain is without prejudice to any other administrative or judicial remedies.

Right to data portability

You have the right to receive data that we process automatically based on your consent or in fulfillment of a contract, either to yourself or to a third party, in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be carried out insofar as it is technically feasible.

Information, Correction, and Deletion

You have the right, within the framework of applicable legal provisions, at any time to receive free information about your stored personal data, their origin and recipients, and the purpose of data processing, as well as, if applicable, the right to correction or deletion of this data. For this purpose, as well as for further questions regarding personal data, you can contact us at any time.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do so. The right to restriction of processing applies in the following cases:

If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. During the verification period, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you require it for the exercise, defense, or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of its deletion.
If you have filed an objection pursuant to Art. 21(1) GDPR, a balancing of your interests and ours must be carried out. As long as it is not yet clear whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data – apart from their storage – may only be processed with your consent or for the establishment, exercise, or defense of legal claims, or to protect the rights of another natural or legal person, or for reasons of important public interest of the European Union or a member state.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the address line of the browser changing from “http://” to “https://” and by the lock symbol in your browser bar.

If SSL or TLS encryption is enabled, the data you transmit to us cannot be intercepted by third parties.

Objection to Promotional Emails

The use of contact information published within the scope of the imprint obligation for sending unsolicited advertising and informational materials is hereby rejected. The operators of the site expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as through spam emails.

4. Data Collection on this Website

Cookies

Our websites use so-called "cookies." Cookies are small data packages and do not cause any harm to your device. They are either temporarily stored for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after your visit ends. Persistent cookies remain stored on your device until you delete them yourself or an automatic deletion occurs through your web browser.

Cookies can originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g., cookies for processing payment services).

Cookies have different functions. Numerous cookies are technically necessary because certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies can be used for analyzing user behavior or for advertising purposes.

Cookies that are necessary for the execution of the electronic communication process, for the provision of certain functions you desire (e.g., for the shopping cart function), or for the optimization of the website (e.g., cookies for measuring the web audience) (necessary cookies) are stored based on Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and comparable recognition technologies was requested, the processing takes place exclusively based on this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); consent can be revoked at any time.

You can set your browser to notify you when cookies are being set and to allow cookies only on a case-by-case basis, to exclude the acceptance of cookies for specific cases or generally, and to enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Which cookies and services are used on this website can be found in this privacy policy.

Consent with Complianz

Our website uses the consent technology from Complianz to obtain your consent for the storage of certain cookies on your device or the use of certain technologies and to document this in compliance with data protection regulations. The provider of this technology is Complianz B.V., Kalmarweg 14-5, 9723 JG Groningen, Netherlands (hereinafter "Complianz").

Complianz is hosted on our servers, so no connection to the Complianz provider's servers is established. Complianz stores a cookie in your browser to be able to assign the consents given or their withdrawal to you. The data collected in this way is stored until you request us to delete it, delete the Complianz cookie yourself, or the purpose for data storage no longer applies. Mandatory legal retention obligations remain unaffected.

The use of Complianz is intended to obtain the legally required consents for the use of cookies. The legal basis for this is Art. 6 para. 1 lit. c GDPR.

Use of AI on the website

We use AI-powered services and/or applications on our website.

We use Artificial Intelligence (AI) on our website as follows:

We use services from OpenAI for translations to automatically translate our website. When using these services, personal data (e.g., text inputs or voice data) may be transmitted to OpenAI. OpenAI processes this data in accordance with its own privacy policies and terms of use.
https://openai.com/en-US/policies/row-privacy-policy/

When you interact with elements on our website that involve artificial intelligence (e.g., chatbot), your inputs including metadata are processed to generate an appropriate response or reaction.

The use of these AI-powered features is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in using modern technologies on our website to improve our products and services and to identify new potentials from interaction with our customers. If consent is required, processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. You can revoke your consent at any time.

Further information about the data processing of this tool or service can be found at the corresponding section of this privacy policy.

Request via email, phone, or fax

If you contact us by email, phone, or fax, your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of handling your request. We will not share this data without your consent.

The processing of this data is based on Art. 6 para. 1 lit. b GDPR, insofar as your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if it was requested; consent can be revoked at any time.

The data you send to us via contact inquiries will remain with us until you request deletion, revoke your consent to storage, or the purpose for storing the data no longer applies (e.g., after your request has been fully processed). Mandatory legal provisions – especially statutory retention periods – remain unaffected.

5. Analysis Tools and Advertising

Google Analytics

This website uses features of the web analytics service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics allows the website operator to analyze the behavior of website visitors. In this process, the website operator receives various usage data, such as page views, duration of stay, operating systems used, and the user's origin. This data is assigned to the respective end device of the user. No assignment to a user ID takes place.

Furthermore, we can use Google Analytics to record, among other things, your mouse and scroll movements and clicks. Additionally, Google Analytics uses various modeling approaches to supplement the collected data sets and employs machine learning technologies in data analysis.

Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information about the use of this website collected by Google is usually transmitted to a Google server in the USA and stored there.

The use of this service is based on your consent pursuant to Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG. Consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here:https://business.safety.google/adscontrollerterms/sccs/.

The company holds a certification under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that aims to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF commits to adhering to these data protection standards. For more information, please contact the provider at the following link:https://www.dataprivacyframework.gov/participant/5780.

IP Anonymization

Google Analytics IP anonymization is enabled. As a result, your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

Browser Plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link:https://tools.google.com/dlpage/gaoptout?hl=en-US.

More information about handling user data with Google Analytics can be found in Google's privacy policy:https://support.google.com/analytics/answer/6004245?hl=en.

Order Processing

We have concluded a contract for order processing with Google and fully comply with the strict requirements of the German data protection authorities when using Google Analytics.

6. Newsletter

Newsletter data

If you wish to subscribe to the newsletter offered on the website, we require your email address as well as information that allows us to verify that you are the owner of the provided email address and that you agree to receive the newsletter. No further data will be collected or only on a voluntary basis. For the processing of the newsletter, we use newsletter service providers, which are described below.

Brevo

This website uses Brevo for sending newsletters. The provider is Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany.

Brevo is a service that allows, among other things, the organization and analysis of newsletter distribution. The data you provide for the purpose of subscribing to the newsletter are stored on the servers of Sendinblue GmbH in Germany.

Data analysis by Brevo

With the help of Brevo, we are able to analyze our newsletter campaigns. For example, we can see whether a newsletter message was opened and which links were clicked, if any. In this way, we can determine, among other things, which links were clicked on most frequently.

Additionally, we can identify whether certain predefined actions were performed after opening/clicking (conversion rate). For example, we can determine if you made a purchase after clicking the newsletter.

Brevo also allows us to segment newsletter recipients based on different categories ("clustering"). For example, newsletter recipients can be divided by age, gender, or place of residence. This way, the newsletters can be better tailored to the respective target groups.

If you do not want an analysis by Brevo, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message.

Detailed information about the functions of Brevo can be found at the following link:https://www.brevo.com/en/newsletter-software/.

Legal basis

The data processing is carried out based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. The legality of the data processing operations already carried out is not affected by the revocation.

Storage Duration

The data you provided to us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter either with us or the newsletter service provider and will be deleted from the newsletter distribution list after the newsletter subscription is canceled. Data that was stored with us for other purposes remains unaffected.

After you have been removed from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blacklist, if this is necessary to prevent future mailings. The data from the blacklist is used solely for this purpose and is not combined with other data. This serves both your interest and our interest in complying with the legal requirements for sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is not limited in time.You can object to the storage if your interests outweigh our legitimate interest.

For more details, please refer to the Brevo privacy policy at:https://www.brevo.com/en/privacy-overview/as well ashttps://www.brevo.com/en/legal/privacypolicy/.

Order Processing

7. Plugins and Tools

Google Maps

For interactive map/route calculation, canGoogle Maps used. This only takes place with your explicit consent. Legal basis: Art. 6 para. 1 lit. a GDPR.

This page uses the map service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. With the help of this service, we can embed map material on our website.

To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transmitted to and stored on a Google server in the USA. The provider of this site has no influence on this data transmission. When Google Maps is activated, Google may use Google Fonts for the purpose of uniform display of fonts. When Google Maps is accessed, your browser loads the necessary web fonts into its browser cache to display texts and fonts correctly.

The use of Google Maps is carried out in the interest of an appealing presentation of our online offerings and an easy findability of the locations we specify on the website. This constitutes a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR. If a corresponding consent has been obtained, the processing is carried out exclusively on the basis of Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. The consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here:https://privacy.google.com/businesses/gdprcontrollerterms/andhttps://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

More information on handling user data can be found in Google’s privacy policy:https://policies.google.com/privacy?hl=en-US.

OpenStreetMap

We use the mapping service from OpenStreetMap (OSM).

We embed the map material from OpenStreetMap on the server of the OpenStreetMap Foundation, St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom. The United Kingdom is considered a data protection-secure third country. This means that the United Kingdom has a level of data protection equivalent to the level of data protection in the European Union. When using the OpenStreetMap maps, a connection to the servers of the OpenStreetMap Foundation is established. In this process, among other things, your IP address and other information about your behavior on this website may be transmitted to the OSMF. For this purpose, OpenStreetMap may store cookies in your browser or use comparable recognition technologies.

The use of OpenStreetMap is carried out in the interest of an appealing presentation of our online offers and the easy findability of the locations we provide on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If corresponding consent has been obtained, processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Bookings & Events

Bookingkit
For city tours and events, we use embedded services from Bookingkit.
The following data will be collected:Customer data (name, address, email, phone, payment information), booking data (date, time, activity, number of participants), technical data (IP address, browser information).
Purpose of processingIt is the processing of bookings, communication with customers, and optimization of our services.
YourData is transmitted to bookingkit as a data processor. Disclosure to other third parties occurs only for contract fulfillment (e.g., payment service providers).
Further information can be found at Bookingkit:https://bookingkit.com/en/privacy-policy/

Microsoft Forms
Some registration forms are available via Microsoft Formsembedded. In this process, personal data (e.g., name, email address, responses) are collected via Microsoft and processed by us as the controllers. The data is transmitted and stored in encrypted form. Microsoft acts as a data processor and implements technical and organizational measures to protect your data. For more information, please see thePrivacy Policy of Microsoft.

8. eCommerce and Payment Providers

Processing customer and contract data

We collect, process, and use personal customer and contract data to establish, substantively shape, and modify our contractual relationships. Personal data regarding the use of this website (usage data) are collected, processed, and used by us only to the extent necessary to enable the user to use the service or to bill for it. The legal basis for this is Art. 6 para. 1 lit. b GDPR.

The collected customer data will be deleted after the completion of the order or termination of the business relationship and the expiration of any applicable statutory retention periods. Statutory retention periods remain unaffected.

Data transmission upon conclusion of contract for online shops, retailers, and goods shipping

When you order goods from us, we pass on your personal data to the transport company responsible for delivery as well as to the payment service provider responsible for processing the payment. Only such data is disclosed as the respective service provider requires to fulfill their task. The legal basis for this is Art. 6 para. 1 lit. b GDPR, which permits the processing of data to fulfill a contract or pre-contractual measures. If you have given corresponding consent according to Art. 6 para. 1 lit. a GDPR, we will pass on your email address to the transport company responsible for delivery so that they can inform you by email about the shipping status of your order; you can revoke this consent at any time.

Data Transmission at the Time of Contract Conclusion for Services and Digital Content

We transmit personal data to third parties only when this is necessary for the processing of the contract, for example to the credit institution commissioned with payment processing.

A further transmission of the data does not take place or only occurs if you have explicitly consented to the transmission. Your data will not be passed on to third parties without your explicit consent, for example for advertising purposes.

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Payment Services

We integrate third-party payment services on our website. When you make a purchase with us, your payment data (e.g., name, payment amount, account details, credit card number) is processed by the payment service provider for the purpose of payment processing. The respective contractual and data protection provisions of the respective providers apply to these transactions. The use of payment service providers is based on Art. 6 Para. 1 lit. b GDPR (contract processing) as well as in the interest of a smooth, convenient, and secure payment process (Art. 6 Para. 1 lit. f GDPR). To the extent that your consent is requested for certain actions, Art. 6 Para. 1 lit. a GDPR is the legal basis for data processing; consents can be revoked at any time for the future.

We use the following payment services / payment service providers on this website:

PayPal

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here:https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.

For details, please refer to PayPal's Privacy Policy:https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

9. Audio and Video Conferences

Data processing

For communication with our customers, we use, among others, online conference tools. The tools we use individually are listed below. When you communicate with us via video or audio conference over the internet, your personal data is collected and processed by us and the provider of the respective conference tool.

The conference tools collect all data that you provide/use for the use of the tools (email address and/or your phone number). Furthermore, the conference tools process the duration of the conference, start and end (time) of participation in the conference, number of participants, and other "context information" related to the communication process (metadata).

Furthermore, the provider of the tool processes all technical data necessary for handling online communication. This particularly includes IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speakers, as well as the type of connection.

If content is exchanged, uploaded, or otherwise made available within the tool, this content is also stored on the servers of the tool providers. Such content particularly includes cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared during the use of the service.

Please note that we do not have full control over the data processing activities of the tools used. Our capabilities are primarily determined by the corporate policies of the respective providers. Further information on data processing by the conference tools can be found in the privacy policies of the respective tools used, which we have listed below this text.

Purpose and Legal Bases

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 para. 1 lit. b GDPR). Furthermore, the use of the tools serves to generally simplify and accelerate communication with us or our company (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). In cases where consent has been requested, the use of the respective tools is based on this consent; the consent can be revoked at any time with effect for the future.

Storage Duration

The data directly collected by us through the video and conference tools are deleted from our systems as soon as you request us to delete them, withdraw your consent for storage, or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory legal retention periods remain unaffected.

We have no influence on the retention period of your data stored by the operators of the conference tools for their own purposes. For details, please refer directly to the operators of the conference tools.

Used conference tools

We use the following conference tools:

Microsoft Teams

We use Microsoft Teams. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Details about data processing can be found in the Microsoft Teams Privacy Statement:https://privacy.microsoft.com/en-us/privacystatement.

Order Processing

10. Own Services

StaRTpunkt widget system (tourist content)

Our website uses the embeddedStaRTpunkt / MPM Widget SystemFor the presentation of tourist content (actors, POIs, tours, events).

Processed data:

IP address (for security checks, bot detection)
Browser information (User-Agent, Referrer)
Search terms/filters are used only for the current request and are not stored.
There will beno user profiles created, no tracking carried out, and no own cookies set.
The legal basis is Art. 6 para. 1 lit. f GDPR (legitimate interest for functionality) and the server location is Germany.

11. Contests (Facebook & Instagram)

Participation in sweepstakes through our social media channels is voluntary and based on your participation. Collected data (e.g., name, contact) will only be used for the sweepstakes and will be deleted or anonymized after its conclusion, provided there is no legal retention obligation. Legal basis: Consent (Art. 6 para. 1 lit. a GDPR).